Flute World FAQ 

Q: Can I shop without an account?
A: All orders are now processed using our online ordering system (i.e. the website).  Because of this, and in order to allow sales staff to process orders and access purchase history and order tracking, we no longer offer a guest check out.

Q: Does this website use cookies and what are they?
A: Yes, this website uses cookies.  Cookies are required for certain functionality of our website to operate. Cookies are little text files stored on your computer that our website can refer to for information - they do not hold personal data of a sensitive nature like credit card/payment information. 

Q: What if I don't want to have cookies stored on my computer?
A: Cookies can be disabled through your browser settings - please refer to your browser help files for more information on how to do this. Please note that disabling cookies will prevent essential functions working on this website that will prevent you from placing orders, resetting passwords, and other account management actions. You can always call us during business hours at (248) 855-0410 to place an order. 

Q: Can I put items in my cart and leave them there for "X" amount of time?
A: The shopping cart is meant for storing items for immediate purchase. If you would like to add items to purchase at a later date, you will need to add them to your wish list. When you are ready to purchase them, visit your wish list and add them to your cart at that time. Items in your shopping cart will only remain for a few hours or until you log out/clear your cookies, whichever comes first.

Q: I’m trying to set up an account, but it says my email address already exists in the system. I don’t remember setting up an account.
A: If you have ordered with us as of August 2012 over the phone, we have created an account with your name and email using a randomly assigned password.  To access your account, you must reset your password. 

Q: How do I reset my password?
A: To reset your password, type in your email and what you think your password may be in the boxes in the upper right hand corner of our homepage.  You will be taken to the page to submit a password reset request.  Or you may follow this link. For security reasons, we cannot access your previous or current password, or reset passwords over the phone or by email. Password reset emails will work for approximately a 15 minute window and can only be used from the IP address of the computer or device that the reset email was requested from.

Q: What do I do if I have trouble resetting my password?
A: Here are the most common issues with the password reset options:

Did you leave the old password field empty as described in the instructions that were emailed to you? 

Please check your browser settings to allow cookies.  You can change this under the tools menu, and then privacy settings of your browser.  

Also, you may need to adjust your browser settings to allow pop ups also found in the tools menu. 

Cleaning out your browser history, cache, and cookies may also increase your web productivity. 

Note: once you change your browser’s settings, you’ll need to close and restart your browser.

Check your anti-virus software to see if it is for some reason blocking our site. 

If you did not receive the password reset email, please check your spam filter or junk folder to see if your email accidentally got sent there.

Many email providers, such as hotmail.com and aol.com, have very high spam filter settings, and may delete our password reset emails before they even make it to your junk mail/spam folders.  You may need to access your email account settings to change the spam filter settings. You may even need to add fluteworld.com as an “allowed” sender so that these emails will make it to you.

Q: What is your return policy for sheet music?
A: You have 10 days from the date you received your order to return sheet music.  You must call the store for return authorization and further shipping instructions. Note: You will be reimbursed for the music only -- NOT for shipping costs.

Q: Do you store my credit card information?
A. No, For your security (and ours) we do not save credit card information after we have finished processing your order. You must give us your payment information each time you place an order.

Q: Do you ship to international locations?
A: Yes, we ship all over the world!  There are a few countries that we cannot ship to, due to certain laws.  Please email our shipping department with any specific questions. International instruments inquiries need to contact our instrument department for more information prior to placing an order.

Q: Can I try an instrument before purchasing it?
A: Yes! We offer a 4-day trial period for our US and Canadian customers.  Please visit our trial program page for more information! International instruments sales are considered final.

Q: If an instrument I purchased from you is still under warranty, can I take it to another repair technician to do adjustments?
A: If the instrument you purchased from us is still under a mannufacturer's warranty, we prefer that it come back to Flute World for any needed repairs or adjustments so that you do not risk voiding your manufacturer's warranty.  Technically, any authorized dealer of that brand can do the repair work. However, it is the customer's choice if they wish to take it elsewhere, and any associated repair costs are the customer's responsibility. Flute World does not reimburse for any shipping or repair expenses for instruments taken to other stores/dealers.

Q: I have questions about features on the flute.  Can you answer my questions?
A: We have provided a helpful flute glossary that includes descriptions of the most popular flute features.  If you have a questions about a feature not on this list, please email us!

Q: Why are there several listings of the same title in the sheet music section?
A: Often times, the same composition is published by several different publishers.  We use a publisher code to distinguish between the publishers.  A complete list can be found here

Q: What does "Do Not Backorder" mean?
A: Choosing "Do Not Backorder" when checking out means that if an item on your order is not in stock at the time your order is processed, we will cancel that item from the order and will not send it to you later. If you leave the box unchecked, we will automatically backorder any out of stock items and send them to you later. 

Q: I need some music right away. Can you scan and email it to me?
A: Copyright means that no one but the copyright owner has the right to copy without permission. Even if a piece is in the public domain, the arranger/publisher of the piece still owns the copyright and therefore their permission must be obtained to make any copies. We apologize in advance, but it is against copyright law for us to scan and email/fax music to anyone, regardless of whether they have purchased a copy of the piece in question from us. Customers must receive written permission from the publisher of the piece granting us permission to release a scanned copy via email or fax. Please keep in mind that even if permission is obtained, there may be a service fee for the time it takes our employees to scan and email/fax a piece of music. If you need music in a short amount of time, we offer several expedited shipping methods for our U.S. and International customers. We highly recommend choosing an expedited shipping method, as it is usually quicker than waiting for permission for copies to be granted from a publisher.

Q: Can you send me sample pages of music?
A: Due to copyright laws, we cannot email or fax sample pages of sheet music unless we own the copyright the piece(s). We are working to add sample pages of all 16,000+ pieces of music to the website, but please be patient with us as this is a very large project. 

Q: I found a flute at a garage sale/pawn shop/antique store/music store/online shop. Can you tell me what it is worth?
A: We are very sorry, but we cannot give any resale pricing estimates without seeing the instrument in person. We also cannot evaluate an instrument through emailed or faxed photos. If you would like to mail the flute to us for an evaluation, please email us for more information.

Q: Can you tell me anything about my flute based on its serial number?
A: If you purchased the flute from us after 1999/2000, we may be able to access the information about your instrument based on the serial number. If the flute was not purchased from us, or was purchased from us prior to 1999/2000, we have no way to access the information and recommend that you contact the manufacturer directly.

Q: Will you take my instrument in as a trade in on the purchase of a new instrument?
A: We are very sorry, but we do not purchase used instruments. If you have a professional level instrument (i.e. Handmade Flute) please contact us and we can let you know if your flute qualifies for our consignment program.

Q: Do you purchase used instruments?
A: We do not purchase used instruments. If you have a professional level flute, piccolo, alto flute, bass flute or headjoint, we may be able to take it on consignment. To read more about our consignment program, please visit our Instrument Consignment Services page.

Q: Will you do an appraisal on my instrument?
A: If the instrument was purchased from Flute World, we offer free insurance appraisals whenever they are needed by a customer. If you purchased an instrument that we carry but you purchased it from another dealer or the manufacturer directly, there is a charge for insurance appraisals.  If you have a brand of instrument that we do not carry, or another instrument (such as a clarinet, bassoon, etc.) then we regret that we will be unable to help you with your insurance appraisal. We recommend checking with a current dealer of the brand, or the manufacturer directly.

Q: I am in the US or Canada, and chose to have an instrument sent as a final sale instead of on a 4-day trial. If I don't like it for any reason, can I return it?
A: Any instrument sent out as a final sale is a final sale and cannot be returned, exchanged or have any refunds issued. If you are in the US or Canada, and are worried that you might not 100% like the instrument you are ordering, please choose the trial option during checkout.