Shipping Information

U.S. Shipping for Sheet Music, Recorded Music & Accessories  |  U.S Shipping for Instruments  |  International Shipping for Sheet Music, Recorded Music & Accessories  | International Shipping for Instruments  |  Flute World Return Policy

Shipping Methods: We ship via USPS, FedEx and UPS only. Instrument orders ship out via FedEx or UPS only. Please use the links above to go directly to the shipping options for the items you wish to order.  Air shipments are delivered on business days only, Monday through Friday, excluding holidays. Air delivery is not available to P.O. Boxes, the U.S. Virgin Islands, Guam, or APO/FPO addresses. If you need a package delivered on a Saturday, please see below.

Next Day Air Cautionary Note: Upgrading to Next Day Air does not always mean you will get your order the next day! Once shipped, Next Day Air packages are guaranteed by the shipping company to arrive the next business day (except in extreme weather conditions or national emergencies). Please note, however, that upgrading the method of shipment to Next Day or 2nd Day Air does not change how long it takes us to assemble and ship your order; it only reduces the travel time after your order leaves our store. We will make every effort to comply with your requests.

Shipping Delays: Shipping delays may occur due to things like extreme weather (blizzards, flooding, hurricanes, etc.) or national emergencies.  In these cases, they cannot guarantee delivery of Air packages.  Please understand that Flute World has no control over these circumstances and cannot offer shipping refunds if your package is delayed. Please contact the shipping courier with your questions.

Saturday Delivery: For ALL shipping options - packages are delivered on business days only, Monday through Friday ONLY, EXCLUDING holidays.  If you need a package delivered on a SATURDAY, it it your responsibility to inform us of this as there is an additional charge for Saturday deliveries.  Your package will not be delivered on a Saturday if you have not asked for and paid for a Saturday delivery.  If you would like to request a Saturday delivery, please include a note in the comment box when submitting your order. If you have questions about this, please contact our shipping department, Monday through Friday, at (248) 855-0410.

Additional Shipping Notes: Please check your order for accuracy and completeness before submitting your order!  It is very important that you provide the complete and accurate shipping address for your package at the time you place your order to assure prompt delivery. This includes, but is not limited to, apartment and suite numbers, university/college names, dorm names/student housing names, etc).  

Most of our ground packages are shipped via USPS. Bearing this in mind, please provide an address that your package can be delivered to. If you know that a particular courier will not ship to the address you are providing, please include a note when submitting your order. We have no way of knowing that, for example, the USPS will not deliver to a particular street address, unless we are notified by the customer. Shipping couriers charge a fee of up to $15.00 to change any shipping address once your package has left Flute World. In order to keep shipping costs down for all of our customers, any address correction fee incurred by Flute World (as a result of an incomplete or inaccurate address information provided by the customer) will be charged to that customer.

International Shipments & Customs: International shipping is available via USPS (Airmail) and UPS/FedEx (International Express). International customers are responsible for paying all customs and duties fees charged for their packages by their local customs office.  These fees are NOT included in the shipping costs charged by Flute World.  We recommend that you contact your local customs office for more information about possible charges prior to placing an order on our website.  From our experience, Express shipments via UPS and FedEx tend to have higher fees than Airmail shipments through the USPS.  Please keep this in mind when choosing your shipping option.

Heavy Items: Please note that some heavier items will be considered more than one weight unit (such as oversized music, instruments, music stands, etc.) In these cases, additional freight charges will apply and will be calculated during checkout.  If you have any questions, please contact us.

U.S. Shipping for Sheet Music, Recorded Music & Accessories

U.S. Shipping for Instruments

• There are three available shipping methods for instruments: 2nd Day Air, Next Day Air Saver and Next Day Air Priority, via FedEx or UPS.
• This website is not tied into the FedEx/UPS shipping computers, therefore the shipping charge you see when checking out will not include insurance costs and the cost for signature requirements and is just an estimate. The actual shipping, insurance and handling charge that we re-calculate on receipt of your order will take into account the value of the package, the weight of the package, the size of the package, signature confirmation and the distance for delivery. By placing an order for an instrument on the website, you authorize Flute World to adjust the amount of the charge or hold to your credit card. If you would like to have an estimate prior to placing your order, please email our instrument department.
• Additional shipping charges will be added when ordering more than one instrument online, or if other items are included in the order or added to the order.
• A signature will be required on delivery - no exceptions.
• Any packages returned as undeliverable, are refused at delivery, are returned due to lack of someone to sign for it on delivery, or that are cancelled after they have been shipped will be charged the original shipping, handling and insurance charges in addition to any return charges from the shipping courier - no exceptions. Please makes sure you provide the complete and accurate shipping address to avoid any additional charges.
• The customer is responsible for paying all shipping and insurance costs whether the instrument(s) is purchased or returned.
• Customer is liable for loss or damage of instruments (new or used) during the trial period.
• Please contact the instrument department at (866) 35-FLUTE or flutes@fluteworld.com if you have any questions prior to placing your order online.
• All sales are final on the seventh day of the trial period. No returns, refunds or exchanges will be allowed after 7-day trial period has ended.  Customers are responsible for notifiying the instrument department before their trial ends if they will be returning an instrument.  For information about our trial program, click here.

International Shipping for Sheet Music, Recorded Music & Accessories

 International Shipping for Instruments

• The only shipping option available for instrument orders being shipped to other countries is FedEx International Expressp.
• This website is not tied into the FedEx shipping computers, therefore the shipping charge you see when checking out will not include insurance costs and the cost for signature requirements and is just an estimate. The actual shipping, insurance and handling charge that we re-calculate on receipt of your order will take into account the value of the package, the weight of the package, the size of the package, signature confirmation and the distance for delivery. If you would like to have an estimate prior to placing your order, please email our instrument department.
  
• Customers are responsible for paying all customs and duties fees associated with their packages on delivery.  Please contact your local customs office for more information about these fees and charges.
• We regret that due to worldwide credit card fraud issues, we cannot accept any international credit cards unless they participate in the North American Address Verification System (AVS). You are welcome to place your order online, but you will be contacted by our instrument department to arrange alternate payment via bank wire transfer. Customer is responsible for all banking fees.
• All international instrument sales are considered final sales and we regret that we cannot accept any returns, exchanges or refunds.
• Any packages returned from your country's customs department will incur fees, including original shipping and insurance charges, any customs fees that we are forced to pay due to refusal to accept the package on the customer's end, return shipping and insurance charges, and in some extreme cases, the cost of the instrument.
• We highly recommend that you contact our instrument department at flutes@fluteworld.com prior to placing any international instrument order online.

Flute World Return Policy

Sheet Music & Accessory Returns:  Returns on sheet music and accessories are not accepted without prior authorization.  Customers must contact the store to obtain return authorization.  A return authorization request must specify order number, customer name, return authorization name, and reason for return. All merchandise must be returned within 10 days of receipt, undamaged and prepaid. Returns may incur a restocking charge of 10% to 25%. Credits will be issued to the credit card specified by the customer. Music supplied in error (our mistakes in filling or duplicating) are returnable. Please fill in the return slip completely to avoid restocking charges. Defective music (printing errors) will be exchanged for exact replacement upon return of the original shipment. If UPS or another carrier has damaged your shipment, please save all wrappings and contact your local carrier. YOU must file a claim with your local carrier, not Flute World. Please DO NOT send the damaged package back to us, since the claim must be made by you, the receiver. Please complete all requests for exchange or return within 10 days of the invoice date.  

Recordings: Recordings cannot be returned at any time and can only be exchanged if they are defective.  Please see the above policy regarding return procedures.

Instrument Policy: Instruments are only available on a 7-day trial basis (US Customers), and cannot be returned after the 7-day period for any reason.  Please call the Instrument Department at 866-35-FLUTE for further details on the Trial policies. Once an instrument sale has been completed, it cannot be returned for any reason. International instrument sales are final.