Shipping Orders & Requests
Gift certificates can be used online if they have a 12 digit Gift Certificate code. If you are using a gift certificate marked "Must be redeemed in-store only" you will be required to mail the gift certificate back to the store in order for the gift certificate to be applied to your order. You can include the 4-digit gift certificate number and value in the comments box, but the gift certificate must then be mailed back to the store in order for the gift certificate redemption process to be complete and for you to receive the proper credit. You can read more about out gift certificate redemption policy here.
CDs are offered at 20% off retail price. The maximum discount on CDs is 20%.
Additional Shipping Notes: Please check your order for accuracy and completeness before submitting your order! It is very important that you provide the complete and accurate shipping address for your package at the time you place your order to assure prompt delivery. This includes, but is not limited to, apartment and suite numbers, university/college names, dorm names/student housing names, etc).
Most of our ground packages are shipped via USPS. Bearing this in mind, please provide an address that your package can be delivered to. If you know that a particular courier will not ship to the address you are providing, please include a note when submitting your order. We have no way of knowing that, for example, the USPS will not deliver to a particular street address, unless we are notified by the customer. Shipping couriers charge a fee of up to $15.00 to change any shipping address once your package has left Flute World. In order to keep shipping costs down for all of our customers, any address correction fee incurred by Flute World (as a result of an incomplete or inaccurate address information provided by the customer) will be charged to that customer.
International Shipments & Customs:International shipping is available via USPS (Airmail) and UPS/FedEx (International Express). International customers are responsible for paying all customs and duties fees charged for their packages by their local customs office. These fees are NOT included in the shipping costs charged by Flute World. We recommend that you contact your local customs office for more information about possible charges prior to placing an order on our website. From our experience, Express shipments via UPS and FedEx tend to have higher fees than Airmail shipments through the USPS. Please keep this in mind when choosing your shipping option.
U.S. Shipping for Sheet Music, Recorded Music & Accessories
U.S. Shipping for Instruments
International Shipping for Sheet Music, Recorded Music & Accessories
Flute World Return Policy
Shipping costs calculated on the website at the time orders are placed are merely estimates, and will be adjusted accordingly once your order is received in the store based on destination zip code, package weight, values of the instruments being shipped and shipping insurance costs. By placing an order for an instrument on the website, you authorize Flute World to adjust the amount of the charge or hold to your credit card.
We require the owner to send their instrument to Flute World for repair evaluation and pricing. We regret that due to many factors, we cannot quote resale pricing over the phone without seeing the instrument in person. After estimating the resale value of the instrument, we will contact the owner with a suggested selling price. If the instrument requires repairs, the repairs will need to be taken care of before the instrument is listed. Flute World must have the owner's approval of the selling price prior to listing the flute for sale.
We require a non-refundable fee of $45 USD per instrument. A 20% commission will be deducted from the final selling price of each instrument. When an instrument is sold, you will receive payment in US dollars approximately 3-4 weeks later.
Please do not send your instrument(s) to us before contacting us first! We regret that we are not able to take in every instrument on consignment. Please make sure that you contact us to get approval to list your flute with us before spending the money on shipping it to us. Instruments sent to us for consignment without obtaining prior permission will be returned to the owner at the owner's expense.