Advantages Of Trial Period
Expert Advice. Risk-Free. Exceptional Selection.
Our In-Home Trial Program allows you to try instruments in your own space for 5-days, shipped anywhere in the United States. It’s easy, risk-free and safe.
It’s EASY. Simply call one of our experts who’ll guide you through the process or click on the link below. You pick the instruments, and we ship your selection in a specially designed container that ensures you receive the instruments safely. Our shipments include a prepaid return label for easy returns. Each instrument you select is meticulously set up by our expert technicians prior to shipping ensuring that it is in excellent playing condition when it arrives to you. Learn more
You can start your trial by either filling out the online form or calling us direct:
How Instrument Trials Work
Trials are 5 days starting the day you receive your package. If you need more time, please let us know. Depending on demand, we will be as accommodating as possible. Under certain circumstances, extension fees my apply.
Instruments are shipped via FedEx with signature required.
A valid credit card is required. Trials are shipped once billing information is verified.
The instruments remain the property of Flute World until paid for in full.
We carefully inspect and service all instruments before shipping. If you have any mechanical problems please call us immediately.
Your Flute Sales Executive will check in with you periodically during your trial. Once you’ve chosen an instrument, please let us know.
You are responsible for returning the instrument(s) in the same condition you received them. If any damage occurs while in your possession, a repair or replacement charge will be assessed.
All accessory items such as the cleaning rods, case covers, plugs, cleaning cloths, etc. must also be returned.
For your convenience a pre-paid FedEx return label is included with your trial.
Failure to contact Flute World after a trial will result in the credit card on file being charged for full value of the instruments.
Care of Trial Instruments
Please remove jewelry and rings before touching the instruments. Your rings can cause scratches.
Use only the cloth swab provided in the trial pack. The cleaning supplies included with the flute come with the instrument, so unless you’ve decided to purchase that instrument, please do not use its cleaning cloths.
Swab the instrument with the wooden swab stick and provided swab and wipe off fingerprints after each use.
Please refrain from using any alcohol on wood headjoints or piccolos.
Do not lay the instruments on any hard surface as it my scratch.
Do not allow any person to service or repair the instruments without prior consent.
The instruments must remain in your possession during the trial period. Do not loan them to anyone.
Our standard In-Home Trial period is 5 days. Your trial begins when you take delivery of the instruments. All trial packages require a signature to be delivered. For security purposes, trials must be shipped to a physical address (no PO boxes). In most cases, we require that the shipping and billing addresses match.
We ask that you ship any instruments you are not purchasing back to us on the 6th day after your trial was received. To return your trial, drop off your trial package at the nearest FedEx location with our return label securely affixed over the original shipping label. If you need more time, be sure to let us know. If we do not hear from you, we will consider the instruments sold.
Q: How long is your trial period?
A. Our standard In-Home Trial period is 5 days. If you need more time, please reach out. We understand needing to squeeze in one more rehearsal or lesson before making a final decision!
Q: Does the trial period include shipping time?
A. It does not! The 5-day trial begins when you take delivery of the instruments.
Q: How many instruments can I have on trial?
A. We typically send up to 3 instruments at a time. For headjoint trials, you can request up to 5 headjoints at a time.
Q: How does the trial process work?
A. You can initiate your trial on our website or over the phone with one of our Flute Sales Executives. Our Flute Team is here to offer suggestions based on your specific needs and budget. If you initiate your trial via the web, a team member will reach out to go over your choices and finalize your trial. When your instruments ship, you will receive tracking information via email. Your Flute Executive is available to you during your trial and will reach out to ensure you are having a great experience. Once you choose your new instrument, you can complete your purchase over the phone. All trial packages include a pre-paid return shipping label for your convenience. Just pack the remaining flutes in the original protective trial box and drop the package off at a FedEx near you. It’s that simple!
Q: How do you ship?
A. Our primary carrier is FedEx and trial packages require a signature to be delivered. UPS is available upon request. For security purposes, trials must be shipped to a physical address (no PO boxes). In most cases, we require that the shipping and billing addresses match. Instrument trials are packaged in specially designed foam-lined boxes for maximum protection.
Q: How long does it take to get a trial?
A. In stock items typically ship in 2 to 3 business days. Every instrument goes through our extensive set up process before it is shipped to you.
Q: Do the sales staff actually play flute?
A. Yes! Our Flute Team is comprised of professional flute players. We hand pick the best flutes, piccolos, and headjoints for your needs and play test each instrument before it goes out to you.
Q: What information do you need to set up a trial?
A. We need your current address (billing and shipping should match), phone number, email and a valid US credit card to put on file.
Q: When do I have to return the trial?
A. We ask that you ship any instruments you are not purchasing back to us on the 6th day after your trial was received. To return your trial, drop off your trial package at the nearest FedEx location with our return label securely affixed over the original shipping label. If you need more time, be sure to let us know.
Q: How do I take care of instruments in my possession?
A. Remove rings and any jewelry that may come in contact with the instruments. Avoid contact with hard surfaces. Wipe down and swab after each use with the cleaning materials in the included Trial Pack. Do not open or use the cleaning materials in the instrument cases (until purchased). Do not use rubbing alcohol on wood instruments. All instruments in your trial arrive to you fully sterilized.
Q: How do I know which flutes to pick?
A. Your Flute Executive will be “by your side” to guide you through the process of selecting the right flutes for your trial and are available to speak during your trial and listen to you play via video chat. It’s like being in one of our showrooms from the comfort of your home!
Q: What do I do when I decide which instrument I’d like to purchase?
A. Congratulations on finding the one! When you’re ready to purchase your new flute, piccolo, or headjoint, your Flute Executive will assist you over the phone. You can pay via credit card, check, or PayPal. We also offer competitive financing options.
Q: What if I don’t want to purchase a flute from this trial?
A. All instrument trials are risk free. You are not required to make a purchase. That being said, be sure to let your Flute Executive know what you liked and didn’t like. They will offer suggestions for a second trial, building off your initial experience to find the right instrument for you.
Q: What if the flutes are delayed, lost, or damaged in shipping? Am I liable?
A. Your trial does not start until you receive the package; your trial dates will be adjusted accordingly if the arrival is delayed. If the box or any instrument is damaged upon arrival, please notify us immediately. Instruments remain the property of Flute World until they are purchased.
Q: What payment methods do you accept?
A. We accept all valid US credit cards, check, and PayPal. We also offer convenient financing options to allow you to get your dream flute now and pay later.
Q: Do you have financing?
A. Yes! Our primary financing options are through First Mutual Finance, with alternative financing solutions through Synchrony. If you are considering financing your instrument, we recommend that you get pre-approved before your trial begins.
Q: Do you offer a warranty?
A. In addition to the manufacturer’s warranty, every instrument we sell includes 90 days of free service to address any playability issues you may experience as you get to know your new flute. Your instrument will also go through our expert set up process prior to shipping to ensure it is in exceptional playing condition when you receive it. Ask about our Flute Care program to maintain your instrument at this level year after year.
Q: What are your COVID-19 related cleaning policies?
A. Every instrument is meticulously disinfected as it is prepared for you. Instruments are cleaned inside and out with isopropyl alcohol disinfectant and treated with UV light.